Refund policy

Ritter® Return & Exchange Policy

Last updated: October 7, 2026

Free 30-day U.S. returns: Start your return or exchange within 30 calendar days of delivery at returns.ritterwools.com. No need to email us first. Eligible U.S. returns include a prepaid return label, with no return shipping or restocking fees.

Outside the 30-day window: Contact help@ritterwools.com with your order number and details of your request. We review each request on a case-by-case basis. Approval is not guaranteed; any applicable shipping costs or other conditions will be explained before you send anything back.

1. Return eligibility

To qualify for our standard 30-day return or exchange policy:

• Start your request in the portal within 30 calendar days of the delivery date confirmed by carrier tracking. After starting your request, ship the item according to the instructions and deadline provided in the portal.
• Items must be unworn, unwashed, unaltered, and in the same condition as received, with the original Ritter® hang tag attached. Items showing wear, pilling, odor, or staining are not eligible for a standard return.
• Items must have been purchased directly from ritterwools.com. Purchases from other retailers must be returned to the original seller.
• Socks and items explicitly marked Final Sale at the time of purchase are excluded. A promotional discount or discount code alone does not make an item Final Sale.

If your item is defective, damaged on arrival, or incorrect, see Section 5. If your request falls outside the 30-day window, contact us for a case-by-case review rather than shipping the item without approval.

2. How to start a return or exchange

1. Go to returns.ritterwools.com within 30 days of delivery and enter your order details.
2. Select the item(s), choose a return or exchange, and provide the reason for your request.
3. Follow the portal instructions. For eligible U.S. returns and exchanges, use the prepaid return label provided.
4. Pack the item securely, include any documentation requested, and send it back according to the portal instructions. Keep your tracking receipt.

No email is required before using the portal. If more than 30 days have passed since delivery, email help@ritterwools.com for a case-by-case review before shipping.

3. Refunds and fees

Once we receive and inspect an eligible return, we process the refund within 5–10 business days to the original payment method. Your bank or card issuer may take an additional 3–5 business days to show the refund.

Eligible U.S. returns started within 30 days include free return shipping and no restocking fees. If your order originally shipped free, we do not deduct the outbound shipping cost from your refund. Original shipping charges you paid are not refundable unless the return is due to a product defect or a shipping error from our warehouse.

For requests approved outside the 30-day window, we will explain the available refund or exchange options and any applicable costs before you return the item.

4. Exchanges

Use returns.ritterwools.com within 30 days of delivery to request a different size or style. Eligible U.S. exchanges include a prepaid label to return the original item, and we ship the replacement at no additional shipping charge. Any difference in item price will be shown during the exchange process.

Exchanges depend on stock availability. If the requested item is unavailable, we can offer a refund or store credit. For exchanges outside the 30-day window, contact help@ritterwools.com; we review each request individually.

5. Defective, damaged, or incorrect items

If an item arrives defective, damaged, or incorrect, start your request at returns.ritterwools.com within 30 days of delivery. Provide order details and photos as requested. No need to email us first.

For confirmed product defects or warehouse shipping errors, we provide a prepaid return label and offer either a replacement at no shipping charge or a full refund of the item price, applicable taxes, and original shipping charges. Follow the label instructions before shipping; return postage purchased independently is not reimbursed.

If more than 30 days have passed since delivery, contact help@ritterwools.com with the details and photos. We review these requests on a case-by-case basis.

6. Final Sale items and socks

Items explicitly marked Final Sale at the time of purchase and socks are not eligible for standard returns or exchanges. Discounted items remain eligible unless they were explicitly marked Final Sale. If an excluded item arrives defective, damaged, or incorrect, follow Section 5.

7. International returns and exchanges

International customers can manage returns and exchanges at returns.ritterwools.com within 30 days of delivery, subject to the same item eligibility conditions. Our free return shipping offer applies to U.S. orders only.

For international returns and exchanges, customers are responsible for return shipping, applicable customs duties, and import or export fees, except for confirmed product defects or warehouse shipping errors. Follow the portal instructions and use a tracked shipping service. Declare the shipment as returned merchandise where appropriate.

Refunds are issued in USD to the original payment method. Exchange-rate differences and bank transaction fees are outside our control. For international requests outside the 30-day window, contact us for a case-by-case review.

8. Help and return address

Within 30 days: Manage returns and exchanges at returns.ritterwools.com.

After 30 days or for help using the portal: Email help@ritterwools.com. We aim to respond within 2 business days.

Return address: 2023 W Carroll Ave C124, Chicago, IL 60612. Always follow the portal instructions or the instructions provided for an approved exception before sending your return.