Contact, Support & Returns
Customer Support Email: help@ritterwools.com
Press Email: help@ritterwools.com
ORDER PROCESSING
Orders take 1-2 business days to process depending on when placed. Orders submitted by 12:00pm (EST) M-F have the chance to ship the same day, but are not guaranteed to.
SHIPPING
We aim to get you your products as safely and efficiently as possible. When your item leaves our facility, we will send a shipping confirmation e-mail with tracking information. This is the best way to track the status of your order. If your delivery exceeds the expected delivery timeframe, please contact us at help@ritterwools.com and we will work with you to resolve the issue.
We ship globally and shipping timeframes for international orders are unpredictable due to the customs inspection process. We do our best to negotiate competitive shipping rates on your behalf.
For international orders VAT and duties are not included in the price.
RETURNS & EXCHANGES
Start eligible returns and exchanges within 30 days of delivery. Socks and items explicitly marked Final Sale at the time of purchase are excluded from standard returns and exchanges. Items must be unused and unworn, in the same condition in which they were received. Returns showing signs of wear or pilling will not be accepted.
Free U.S. returns include a prepaid return label and no return shipping or restocking fees. We do not deduct outbound shipping costs from eligible U.S. returns that originally shipped free. Original shipping charges, if paid, are not refunded unless the return is due to a product defect or a shipping error from our warehouse.
International return shipping is not included. Customers outside the U.S. are responsible for return shipping; we recommend a tracked and insured service.
Manage all returns and exchanges within 30 days of delivery through our Returns Portal at returns.ritterwools.com. No need to email us first. Follow the portal instructions before shipping your return.
For returns or exchanges outside the 30-day window after delivery, contact help@ritterwools.com. We review each request on a case-by-case basis.
For a product defect or a shipping error from our warehouse, start your return or exchange at returns.ritterwools.com within 30 days of delivery. For requests outside that window, contact help@ritterwools.com for a case-by-case review. You may choose a replacement with shipping or a refund of the garment cost, applicable taxes, and shipping charges.
- Only items purchased directly from Ritter can be returned to Ritter.
- Please include all documentation with your return.
- Returns take 5–10 business days to process after our warehouse receives them.